What is your refund policy?
At Eight Gems, we take the utmost care to ensure that orders are correctly fulfilled. Should there be any discrepancy in your order, please notify us within 24 hours of the delivery by email at orders@8gems.com.sg. We will respond as soon as possible.
Purchases cannot be exchanged, returned or refunded except under the following conditions:
- If the delivery contains incorrect product(s) you did not order.
- If the delivery contains product(s) damaged during transportation.
- If product(s) is/are missing in your order.
Should you receive a product you believe is damaged, please take a picture of it and send it together in the email to us. We reserve the right to collect back said product in order to assess if a full or partial refund is warranted.
If an item is out of stock after you placed an order, our team will notify you prior to the delivery to ask if you would like to have it refunded or replaced with another item.
Where does Eight Gems deliver to?
We currently deliver to all addresses within mainland Singapore and Sentosa island.
For security and access reasons, delivery is not available to sensitive or restricted areas such as military camps and other offshore islands. If you are unsure whether your address qualifies, kindly reach out. Our team will be happy to assist you.
International shipping is available for select countries for caviar only. Please email enquiries@8gems.com.sg for more information on overseas delivery,
When will I receive my purchase?
We deliver 10am to 10pm from Monday to Friday and 10am to 1pm for Saturday, excluding Sundays and public holidays. Depending on the selected products, you can expect to receive your purchases within 24 or 78 hours.
What happens if I miss my delivery?
We understand that life can be unpredictable and plans can change. However, if you are not present to receive your delivery, we reserve the right to charge a re-delivery fee of $15. In addition, we reserve the right to deny future service to customers who are repeatedly absent for their deliveries.
Is there a delivery fee?
We offer free delivery on purchases above $200. For purchases below that, we charge a flat fee of $15.
Why are some caviars not available at certain times of the year?
We take great care in ensuring the high quality of our caviar. However, due to the unpredictability of nature, there may be periods where roe of certain sturgeons will not be available in quantities sufficient for sale.
How should I store my caviar?
Caviar should ideally be stored between -2 and -1 degrees Celsius. To achieve this, store your tins in the coldest part of your refrigerator on top of an ice pack. Storing your caviar in a freezer is not advisable, as extreme cold adversely alters the taste and texture of the roe.
If there is leftover caviar after the first sitting, gently smoothen the surface of the roe, place a plastic wrap over the open tin before closing the lid and refrigerating it.
How long will my caviar last?
An unopened can will remain fresh for 6 weeks or until the expiry date, whichever comes first. Once opened, caviar should be consumed within 5 days.
How should I open my Eight Gems caviar tin?
Simply insert a flat, thin instrument (like a caviar key or a coin) into the groove, between the base and lid, and twist gently.
How should I serve and enjoy caviar?
After removing the caviar from your fridge, let it stand at room temperature before opening and serving.
There are many ways to enjoy caviar. Traditionally, it is presented without garnishes, on a spoon made from mother of pearl or bone. It should never be served with a metal spoon, as it contaminates the taste of the roe. To best savour the roe, roll the individual eggs on your tongue and roof of mouth before crushing gently to release their flavour.
Got more questions?
If you require further assistance, please contact us at enquiries@8gems.com.sg (available from 9am – 6pm except Sundays and public holidays).